Privacy Policy
Effective date: August 12, 2026. Last updated: August 12, 2026. Introduction: Tread Palace LLC ("Tread Palace," "we," "us," or "our") respects privacy. This policy explains how we collect, use, store, and disclose information when people visit treadpalace.com, schedule or purchase a service, or otherwise interact with us.
1. Information We Collect
Contact information: name, email, phone, billing/service address. Vehicle information: year, make, model, tire size, VIN, plate, condition, and history. Location: service address and travel distance. Booking: estimates, invoices, deposits, and payments. Communications: emails, texts, and feedback. Device info: IP address, browser, and cookie IDs.
2. How We Collect Data
We collect information directly from customers, through Wix booking and payment tools, automatically via cookies, and from public sources when needed. Anyone providing another person's information must have permission. This process ensures we have the necessary details to provide our mobile tire and roadside services efficiently and legally.
3. How We Use Information
We use data to schedule services like mobile tire repair, inspections, and diagnostics; identify vehicles; locate customers; find parts; prepare estimates; collect payments; send reminders; handle warranties; prevent fraud; and comply with law. Identifiable photos are not used in advertising or social media without separate permission.
4. Text Messages
We may send appointment updates, reminders, and payment follow-ups. Message/data rates apply. Reply STOP to opt out. Opting out does not prevent necessary contact regarding requested service, safety, or legal matters. Marketing texts require additional consent.
5. Cookies
Wix uses cookies to operate the site, maintain security, and measure performance. Visitors may manage optional cookies through the banner or browser, but disabling necessary cookies may break features. Third-party apps on our site follow their own policies regarding data tracking.
6. Disclosures
We may share information with Wix, payment processors, technicians, parts suppliers, insurers, and legal recipients as needed. Tread Palace LLC does not sell customer personal information for money. We only disclose data to fulfill business and legal obligations.
7. Wix and Third Parties
The site is hosted by Wix. Information is processed through Wix systems. Wix, payment processors, and social networks follow their own privacy policies. We are not responsible for third-party sites we do not control, even if they are linked from our website.
8. Security
We use administrative and technical safeguards to protect your data. No system is completely secure. Please do not send Social Security numbers, full card numbers, or sensitive medical records through booking forms, ordinary email, or standard text messages.
9. Retention
We keep information as long as needed to provide service, maintain history, handle warranties, keep tax records, and comply with law. When no longer needed, data is deleted or anonymized. Backups and legally required records may remain temporarily for audit purposes.
10. Privacy Choices
Depending on law, customers may request access, correction, or deletion of their data. Contact treadpalacellc@gmail.com or (803) 335-5967. We may verify identity. Requests may be limited by transactions, taxes, safety, or legal claims. We do not discriminate for exercising rights.
11. Children
The site is not directed to children under 13 and we do not knowingly collect their information online. Contact us immediately if a child has submitted information without authorization so we can take steps to remove that data from our records.
12. Photos and Documentation
Photos of tires, VINs, or damage are used for estimates, safety, and warranties. We avoid capturing people or home interiors. We do not use these images publicly without your separate permission.
13. Roadside Help
For roadside assistance, we prioritize location and safety information to serve you quickly. In cases of immediate danger, please call 911 before contacting Tread Palace for vehicle services.
14. Policy Changes
We may update this policy as technology or laws change. We will post the revised version with a new date. Continued use of our services after updates constitutes acceptance of the new terms.
15. Contact Us
Tread Palace LLC, Orangeburg, SC. Phone: (803) 335-5967. Email: treadpalacellc@gmail.com. Website: treadpalace.com. Use subject line "Privacy Request" for all data-related inquiries and choices.
Terms of Service
By using the services of Tread Palace LLC, you agree to the following terms and conditions. These terms govern your relationship with us and your use of our mobile tire and roadside services.
SMS Messaging Terms
Customers who voluntarily opt in may receive informational messages about appointment confirmations, reminders, technician arrival updates, service questions, and payment or service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. Support is available at (803) 335-5967 or treadpalacellc@gmail.com. Carriers are not responsible for delayed or undelivered messages. Our Privacy Policy at https://www.treadpalace.com/privacy-policy explains data handling and that mobile opt-in information and text-message consent are not shared with third parties or affiliates for marketing or promotional purposes.